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BEST SELLING PRODUCTS
£146.00 – £166.00 inc. VAT
£180.90 – £271.00 inc. VAT
£123.00 – £149.00 inc. VAT
We use a Next Working Day delivery service on UK Mainland orders. This excludes Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles, Channel Islands & Northern Ireland, which are 2-3 working days.
Orders placed before 12pm will be dispatched the same day. Orders placed after 12 pm will be shipped the following business day.
Orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Normal business hours are Monday-Friday, 8:15am-5:30pm GMT. Shipping is not available outside of these hours.
When the order is dispatched, you will receive the shipping information. This is sent via text or email.
On the day of delivery, the courier will provide a time window for the delivery is expected. You must be available at this time, as a signature will be required for delivery.
Please Note : Post Brexit shipments from the UK to the EU are subject to international delivery policy. This includes the Republic of Ireland. Please see further info in the section below.See rates below. *From the courier receiving the item.
Shipments require a POD (proof of delivery). This means someone must be at the delivery address to receive the parcel. Otherwise the courier must be notified in advance to leave the parcel safe.
Delivery tracking information will be sent via text or email with the information provided on the order.
Once dispatched we are unable to redirect the package to a different address and is the customer’s responsibility to coordinate with the courier.
Please don’t book a plumber or electrician to install your products until they have arrived and you have checked them.
To ensure delivery service can continue as usual, our couriers have amended their delivery policy:
Please see the below link for details regarding DHL’s delivery service :
Our couriers are APC and DHL. We use APC for larger items such as towel rails, panel heaters, oil filled radiators & mirrors. We use DHL for smaller items such as Accessories (Valves, Element, Small Fan Heaters). The selection of courier may not be indicated on your order details so please make a note of this for when you need to track online.
Your order will show a tracking number when we have processed the shipping. Our system will send automated emails and texts with the tracking information. Please check the Spam folder in your email box to see if it is sent there. If you do not have a mobile number on your account, you will not receive the texts. Please keep a note of tracking information in case you have any issues.
To manually track your item please go to the APC or DHL website for an update. This is useful if you do not receive a tracking notification or cannot find it.
If you are not expecting to be at home when the parcel is going to be delivered, please message or email us with instructions to leave it in a safe place immediately after you order so we can add it to the shipping label. Please include your order number and indicate the website you bought the product from in the email.
If you have not indicated a safe place, you will either receive a card from the courier or they will attempt to leave it with your neighbour. The card will be posted through your letter box with instructions to rearrange delivery with the courier. Please contact the courier directly to organize this. If you have not received a card on the expected day of delivery, please check with your neighbours to see if they have received the parcel. Please contact us if you have tried this and need further help and we will work to resolve any delivery issues.
Some orders may need to be shipped in more than one consignment. Examples are: Thermostatic and Dual Fuel Towel Rails (the element is shipped separately). Portable Panel Heaters such as Adax Neo, Clea, SolAire Caldo (the leg brackets are shipped separately). In some circumstances the second parcel can arrive at a different time, or even the following day.
When the courier delivers the item please check the package before you accept it. If there is visible damage to the box and the product inside, you can refuse delivery and it will be returned to us. You can then contact us by message, email or telephone to inform about the damage and we can either exchange the item or refund you.
If you accept the parcel but find that the contents are damaged when you open the box, please contact us by message, email or telephone to inform us and and attach photos of the damage. Please include your order number and website you bought the product from in the email.
We can offer to refund or exchange damaged items. Please keep the box of damaged items because the courier will need it to be packaged when they pick it up. If you do not have the original box anymore you will need to find a suitable box to return the item. An exchange may be done on the same day or on a separate day from when the replacement is delivered.
Having difficulty using the product? The user manuals can be found on our company website. You can download them from the manuals link on the footer section of homepage. You can also check the product pages or FAQ pages for additional information. If you have further problems, please contact us by message, email or telephone and our customer services team can provide support to resolve any issues.
We deliver to the UK (nationwide) and Europe. A list of the major cities and counties is below as examples.
Bath, Birmingham, Bradford, Brighton and Hove, Bristol, Cambridge, Canterbury, Carlisle, Chester, Chichester, Coventry, Derby, Durham, Ely, Exeter, Gloucester, Hereford, Kingston upon Hull, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Liverpool, City of London, Manchester, Newcastle upon Tyne, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, Stoke-on-Trent, Sunderland, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York.
Bangor, Cardiff, Newport, St Davids, Swansea.
Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Stirling.
Armagh, Belfast, Londonderry, Lisburn, Newry.
Bath and North East Somerset
East Riding of Yorkshire
Isle of Wight
Isles of Scilly
Tyne & Wear
Argyll & Bute
Dumfries & Galloway
Perth & Kinross
Isle of Anglesey
Neath Port Talbot.
Rhondda Cynon Taff
Vale of Glamorgan