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Delivery

Christmas Delivery Times

Please note: Delivery couriers are experiencing high volumes of traffic and delays. Therefore delivery times are not guaranteed.

  • The last day for pre Christmas delivery is the 22/12/2022.
  • For orders placed before 12 noon 22/12/2022, estimated delivery is 23/12/2022 but delays are expected by the couriers
  • Orders placed before 12 noon on the 23/12/2022 will be dispatched that day. Estimated delivery is 28/12/2022.
  • Orders placed after this time will be dispatched on the 28/12/2022
  • The last day for delivery before New year is the 30/12/2022.
  • Orders placed before 12 noon on the 30/12/2022 should be delivered on the 31/12/2022
  • Normal delivery and dispatch will resume on the 03/01/2023

Please note, we are closed on the following dates :

  • 24/12/2022
  • 25/12/2022
  • 26/12/2022
  • 27/12/2022
  • 31/12/2022
  • 01/01/2023
  • 02/01/2023
Parcels: 

Last day to collect parcels before Christmas is Friday the 23rd of December and these will be delivered on or after the 28th of December. There are no parcel deliveries on the 24th, 25th, 26th and 27th. 
 
December 28th and 29th are normal collections. 
 
The 30th is the last collection before New Year, any parcels being collected on the 30th won’t be delivered until the 3rd of January. Then back to normal. 
 
Pallets: 
 
Last day to collect pallets before Christmas is Friday the 23rd of December and these will be delivered on the 28th of December. There are no pallet deliveries on the 24th, 25th, 26th and 27th. 
 
28th and 29th are normal collections. 
 
The 30th is the last collection before New Year, any pallets being collected on the 30th won’t be delivered until the 3rd of January. Then back to normal. 

Delivery

We use a Next Working Day delivery service on UK Mainland orders†.

Orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Normal business hours are Monday-Friday, 9am-5:00pm GMT – Shipping is not available outside of these hours.

Orders placed before 12pm will be dispatched the same day. Orders placed after 12 pm will be shipped the following business day.

When the order is dispatched, you will receive the  shipping  information. This is sent via text or email.

On the day of delivery, the courier will provide a time window for the delivery is expected. You must be available at this time, as a signature will be required for delivery.

Please Note : Post Brexit shipments from the UK to the EU are subject to international delivery policy.  This includes the Republic of Ireland.  Please see further info in the section below.

† excluding Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles, Channel Islands & Northern Ireland. See rates below. *From the courier receiving the item.

Proof Of Delivery

Shipments require a POD (proof of delivery). This means someone must be at the delivery address to receive the parcel. Otherwise the courier must be notified in advance to leave the parcel safe.

Delivery tracking information will be sent via text or email with the information provided on the order.

Once dispatched we are unable to redirect the package to a different address and is the customer’s responsibility to coordinate with the courier.

Please don’t book a Plumber or Electrician until your products have arived and are checked.

Coronavirus (COVID-19) Shipping

To ensure delivery service can continue as usual, our couriers have amended their delivery policy:

APC 

  • All Parcel deliveries are verbal POD’s. The driver will drop the parcel, step back 2 metres and request a name. They will take a photo of the parcel and log the GPS coordinates. Delivery will then be marked off as DEL as proof of delivery.
  • All Pallet deliveries will continue to be Signed for as usual. Unless requested by sender. Measures in place to accept a written signature or on glass depending on the recipients preference.

DHL 

Please see the below link for details regarding DHL’s delivery service :

https://www.logistics.dhl/global-en/home/global-news-alerts/global-messages/coronavirus.html

Frequently Asked Questions

What couriers do you use for delivery?

Our couriers are APC and DHL.  We use APC for larger items such as towel rails, panel heaters, oil filled radiators & mirrors.  We use DHL for smaller items such as Accessories (Valves, Element, Small Fan Heaters).  The selection of courier may not be indicated on your order details so please make a note of this for when you need to track online.

How do I find my tracking number?

Your order will show a tracking number when we have processed the shipping. Our system will send automated emails and texts with the tracking information.  Please check the Spam folder in your email box to see if it is sent there. If you do not have a mobile number on your account, you will not receive the texts.  Please keep a note of tracking information in case you have any issues.

To manually track your item please go to the APC or DHL website for an update. This is useful if you do not receive a tracking notification or cannot find it.

Can the courier leave my parcel in a safe place?

If you are not expecting to be at home when the parcel is going to be delivered, please message or email us with instructions to leave it in a safe place immediately after you order so we can add it to the shipping label. Please include your order number and indicate the website you bought the product from in the email.

What happens if I miss the delivery of my parcel?

If you have not indicated a safe place, you will either receive a card from the courier or they will attempt to leave it with your neighbour. The card will be posted through your letter box with instructions to rearrange delivery with the courier.  Please contact the courier directly to organize this. If you have not received a card on the expected day of delivery, please check with your neighbours to see if they have received the parcel. Please contact us if you have tried this and need further help and we will work to resolve any delivery issues.

Do you ship all my items in one box?

Some orders may need to be shipped in more than one consignment. Examples are: Thermostatic and Dual Fuel Towel Rails (the element is shipped separately). Portable Panel Heaters such as Adax Neo, Clea, SolAire Caldo (the leg brackets are shipped separately).  In some circumstances the second parcel can arrive at a different time, or even the following day.

What happens if my items arrive damaged?

When the courier delivers the item please check the package before you accept it.  If there is visible damage to the box and the product inside, you can refuse delivery and it will be returned to us. You can then contact us by message, email or telephone to inform about the damage and we can either exchange the item or refund you.


If you accept the parcel but find that the contents are damaged when you open the box, please contact us by message, email or telephone to inform us and and attach photos of the damage. Please include your order number and website you bought the product from in the email.

We can offer to refund or exchange damaged items. Please keep the box of damaged items because the courier will need it to be packaged when they pick it up.  If you do not have the original box anymore you will need to find a suitable box to return the item.  An exchange may be done on the same day or on a separate day from when the replacement is delivered.

What happens if I have technical problems with the products?

Having difficulty using the product? The user manuals can be found on our company website. You can download them from the manuals link on the footer section of homepage. You can also check the product pages or FAQ pages for additional information. If you have further problems, please contact us by message, email or telephone and our customer services team can provide support to resolve any issues.

List of Delivery Areas

The counties and cities we deliver to (near me service) in the United Kingdom are listed below.

Cities in England

Bath, Birmingham, Bradford, Brighton and Hove, Bristol, Cambridge, Canterbury, Carlisle, Chester, Chichester, Coventry, Derby, Durham, Ely, Exeter, Gloucester, Hereford, Kingston upon Hull, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Liverpool, City of London, Manchester, Newcastle upon Tyne, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Ripon, Salford, Salisbury, Sheffield, Southampton, St Albans, Stoke-on-Trent, Sunderland, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York.

Cities in Wales

Bangor, Cardiff, Newport, St Davids, Swansea.

Cities in Scotland

Aberdeen, Dundee, Edinburgh, Glasgow, Inverness, Stirling.

Cities in Northern Ireland

Armagh, Belfast, Londonderry, Lisburn, Newry.

Counties in England

Avоn, Bеdfоrdѕhіrе, Bеrkѕhіrе, Brіѕtоl, Buсkіnghаmѕhіrе, Cаmbrіdgеѕhіrе, Chеѕhіrе, Cоrnwаll, Cоuntу Durhаm, Cumbrіа, Derbyshire, Devon, Dоrѕеt, Eаѕt Rіdіng of Yоrkѕhіrе, East Sussex, Eѕѕеx, Gloucestershire, Grеаtеr Lоndоn, Greater Mаnсhеѕtеr, Hampshire, Herefordshire, Hеrtfоrdѕhіrе, Humbеrѕіdе, Iѕlе оf Wight, Iѕlеѕ of Scilly, Kent, Lаnсаѕhіrе, Leicestershire, Lіnсоlnѕhіrе, Mеrѕеуѕіdе, Norfolk, Nоrth Somerset, Nоrth Yоrkѕhіrе, Northamptonshire, Nоrthumbеrlаnd, Nоttіnghаmѕhіrе, Oxfоrdѕhіrе, Rutlаnd, Shropshire, Somerset, Sоuth Glоuсеѕtеrѕhіrе, Sоuth Yоrkѕhіrе, Stаffоrdѕhіrе, Suffоlk, Surrеу, Tуnе & Wear, Wаrwісkѕhіrе, Wеѕt Midlands, Wеѕt Suѕѕеx, Wеѕt Yorkshire, Wiltshire, Wоrсеѕtеrѕhіrе.

Counties in Scotland

Aberdeenshire, Anguѕ, Argyll & Butе, Aуrѕhіrе, Bаnffѕhіrе, Berwickshire, Bоrdеrѕ, Caithness, Clасkmаnnаnѕhіrе, Dumfries & Gаllоwау, Dunbartonshire, East Ayrshire, East Dunbаrtоnѕhіrе, East Lothian, Eаѕt Rеnfrеwѕhіrе, Fіfе, Highland, Invеrсlуdе, Kіnсаrdіnеѕhіrе, Lаnаrkѕhіrе, Midlothian, Mоrау, North Ayrshire, Nоrth Lаnаrkѕhіrе, Orkney, Pеrth & Kinross, Rеnfrеwѕhіrе, Shetland, South Ayrshire, South Lаnаrkѕhіrе, Stirlingshire, West Dunbartonshire, Wеѕt Lоthіаn, Wеѕtеrn Iѕlеѕ.

Counties in Wales

Blаеnаu Gwеnt, Brіdgеnd, Cаеrрhіllу, Cardiff, Cаrmаrthеnѕhіrе, Cеrеdіgіоn, Conwy, Dеnbіghѕhіrе, Flіntѕhіrе, Gwуnеdd, Iѕlе of Anglesey, Mеrthуr Tydfil, Monmouthshire, Neath Pоrt Talbot, Nеwроrt, Pembrokeshire, Pоwуѕ, Rhondda Cуnоn Taff, Swansea, Torfaen, Vаlе оf Glаmоrgаn, Wrеxhаm.

Cоuntіеѕ in Northern Irеlаnd

Antrim, Armagh, Down, Fеrmаnаgh, Lоndоndеrrу, Tyrone.

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