FAQ’s – Electric Heaters

Our panel heaters are designed to be mounted horizontally only. The elements inside are horizontal and the heat needs to rise up through the vent at the top. Mounting them vertically will not allow for ventilation and will damage the heater.

We do sell a vertical format electric panel heater, The Radialight Icon, which you may want to consider.

If you measure the dimensions of the room and note its properties, you can calculate what power heater you need in watts at the calculator.net website.

The Adax VV21 / VV22T / VV23 Fan Heaters have a built in anti-tilt system. They won’t turn on if they are not standing upright on a flat surface. There is a steel ball bearing inside of the unit which is the anti-tilt mechanism. If you shake the unit you’ll hear the ball bearing rattle around inside it’s channel. This is part of the design.

Please ensure that there is a good Wifi signal in the place where the heater is to be installed.  You can check Wifi signal strength by holding your mobile phone in the area where you want to install the heater to check the signal to your broadband router.  Please bear in mind that panel heater may not have quite as strong a signal as a mobile phone due to the steel casing.
 
If signal strength is not strong it may be necessary to purchase a Wifi signal booster / repeater to ensure that the heater connects to the router properly.  This is the best solution if you are having difficulty.
 
It is not recommend to install a Wifi heater in a location where the signal strength to the router is poor.
 
When you setup the APP, please ensure that you enter the full name of your router in the SSID field (case sensitive).  Sometimes it may default to ‘my wifi’ as the router name.  Please ensure that you change this to the correct name of your router as your mobile phone would see it.
 
Broadband routers commonly offer two Wifi frequencies,  2.4GHz and 5GHz.  We advise that you turn off the 5Ghz setting on the router’s setup page before you attempt the Wifi connection.  This is to reduce interference.  Use 2.4Ghz instead.  When the connection is complete, you can turn the 5 Ghz mode back on again.

The Adax WiFi App guide is available to download here.

Our easy setup guide for the Adax Neo (non WiFi) can be found here.

Our online quick guide with images can be found here.

Using the Solaire IQ APP?
1. Tap on the orange “+” in the top right hand corner of your app’s screen, then tap “Add Device”. Next under “Add Manually” there will be one option “Heater (Wi-Fi)”, tap on that one and enter your Wifi details.
2. Now you have the “Reset the device” step. Before continuing tap on “Ez Mode” in the top right hand corner of the screen and then tap “AP Mode”.
3. Now press and hold the lightbulb icon on the heaters display until the heater beeps (this will take between 10-15 seconds), the flashing icon should now flash slower than it was previously. If the icon is flashing faster or at the same speed press and hold the lightbulb icon again.
4. When the icon is blinking slowly tap on “Confirm the indicator is blinking slowly.” on your phone’s screen and then tap “Next”.
5. Next tap on “Go to Connect”. This will take you to your phone’s settings.
6. Now open your phone’s Wifi settings and connect to the “Smartlife-XXXX” option. Please note that when you connect to this network your phone will say “Connected without internet” which is absolutely fine. Once the Smartlife network has connected go back into the SolAire Wifi IQ app.
7. The app should take you straight into the “Adding device…” screen with a 2 minute timer, the heater should connect within those two minutes.

Using the Smartlife APP?
1. Tap on the blue “+” in the top right hand corner of your app’s screen, then tap “Add Device”. Next under “Add Manually” you will need to tap on “Small Home Appliances” and then “Heater (Wi-Fi)” and enter your Wifi details.
2. Now you have the “Reset the device” step. Before continuing tap on “Reset Device Step by Step” at the bottom of the screen and then tap on “Next” until you get two options and then tap on “Blink Slowly”. Don’t progress through the app connection any further until the steps below have been completed.
3. Now press and hold the lightbulb icon on the heaters display until the heater beeps (this will take between 10-15 seconds), the flashing icon should now flash slower than it was previously. If the icon is flashing faster or at the same speed press and hold the lightbulb icon again.
4. When the icon is blinking slowly follow the steps below.
5. Next tap on “Go to Connect”. This will take you to your phone’s settings.
6. Now open your phone’s Wifi settings and connect to the “Smartlife-XXXX” option. Please note that when you connect to this network your phone will say “Connected without internet” which is absolutely fine. Once the Smartlife network has connected go back into the Smartlife app.
7. The app should take you straight into the “Connecting Device” screen with a 2 minute timer, the heater should connect within those two minutes.