Unhappy with your order? That’s not a problem. Post the item back for a refund.
Unless faulty, the item must be returned within 30 days of receiving delivery. The item must be: in the original condition, undamaged and unused. Otherwise it will not be eligible for a refund.
Outside of the 30 period we offer a 60 day period where the item can be credited or exchanged for another item. (As long as the item remains in its original condition.)
If you wish to cancel your order prior to delivery. We recommend contacting us via email or phone call. Please reference your order number and postcode.
If possible, please contact us prior to dispatch.
If parcel arrives damaged, please do not accept delivery from the courier. By refusing, it will be returned directly to us.
If the item is damaged contact us on 01325 717899 or email [email protected] explaining the situation. We will ask for photos of the damage to be emailled.
Damage must be reported to us within 24 hours of delivery to be eligible for return. This is due to the courier insurance requirements.
The item(s)will then be collected by us for inspection and refund / exchange in accordance with your requirements.
You have the right to return any faulty goods within 30 days of purchase.
We will collect the goods and issue a refund or exchange.
In addition to this, each product has a warranty which covers manufacturing defects for extended periods of time (as stated in the product description).
In the event that you receive an incorrect item, please contact our Customer Services Team on (01325) 717899 or by email to [email protected].
We will quickly exchange them with the goods you ordered, subject to stock availability.
Inbound and outbound calls may be recorded for quality monitoring and training purposes.
